Shipping and Delivery Policy

Welcome to Potli Foods And Beverages Private Limited's Shipping and Delivery Policy. Thank you for choosing us for your gourmet tomato ketchup needs. We're dedicated to delivering our high-quality products to you in a timely and efficient manner.

Shipping Process

• Order Processing: Orders are typically processed within 1-2 business days. Processing time includes selecting, packaging, and preparing your items for shipment.

• Shipping Options: We offer several shipping options to meet your needs:

  • Standard Shipping: Estimated delivery within 4 business days.

  • Expedited Shipping: Faster delivery within 2 business days.

• Shipping Costs: Shipping costs are calculated based on the weight of your order, the shipping method chosen, and your delivery location. The final shipping cost will be displayed at checkout before you complete your order.

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Delivery Information

• Tracking Your Order: Once your order has shipped, we will send you a confirmation email that includes a tracking number and a link to track your package online.

• Delivery Times: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

• Address Changes: If you need to change the delivery address after your order has been placed, please contact us as soon as possible at potlistore.india@gmail.com. We cannot guarantee the change can be made once an order has shipped.

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International Shipping

• International shipping rates and delivery times vary by destination.

• Please note, international shipments may be subject to customs inspections and duties and taxes imposed by the destination country. These additional charges are the responsibility of the recipient.

Delivery Issues

• Missed Delivery: If you are not at home when your delivery is attempted, the courier will leave a note with information on how to arrange redelivery or pick up your package.

• Damaged Items: If you receive a damaged product, please contact us within 1-2 days of receipt at potlistore.india@gmail.com with photographic evidence so we can arrange for a replacement or refund.

Contact Us

For any questions related to your order or shipping options, please contact our Customer Service team at potlistore.india@gmail.com. We're here to help ensure your experience is seamless and enjoyable.