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Refund and Cancellation Policy

Welcome to Potli Foods And Beverages Private Limited  Refund and Cancellation Policy. Thank you for choosing us. We're dedicated to delivering our high-quality products to you in a timely and efficient manner.

 

Cancellation Policy

  • Before Shipment: Customers can cancel their order free of charge if it has not yet been shipped. If your order has not been shipped, please contact us immediately at potlistore.india@gmail.com to process your cancellation. Cancellations made before shipment will be fully refunded to the original method of payment within 7 business days.

  • After Shipment: Once an order has been shipped, we consider it to be in the process of delivery, and cancellation is not typically possible. However, please contact us at potlistore.india@gmail.com to see if we can make any accommodations.

 

Refund Policy

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 1-2 days of receiving your order. Provide photographic evidence of the damage or defect, and we will arrange for a replacement or refund.

  • Not as Described: If the product you received is significantly different from its description on our website, please contact us within 1-2 days of receipt. We will review your claim and, if verified, offer a choice of a replacement or a full refund.

  • Return Process: To initiate a return for a refund or replacement, please contact us at potlistore.india@gmail.com with your order number and reason for the return. We will provide you with instructions on how to send back the product. Please note that the customer may be responsible for return shipping costs unless the return is due to receiving a damaged or incorrect product.

  • Refund Timing: Once we receive and inspect the returned item, we will process your refund or replacement. Refunds will be issued to the original method of payment within 7 business days of receiving the returned item.

 

General Terms

  • All refunds and cancellations are subject to our discretion.

  • We reserve the right to refuse a refund or exchange if the returned product has been used or opened, unless the product is defective.

  • Sale items are final sale and not eligible for a refund or exchange unless the product is defective or damaged.

Contact Us

For more information about our refund and cancellation policy, please contact us at potlistore.india@gmail.com.

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